Privacy Policy

Look, we get it - nobody actually enjoys reading these things. But we figured you deserve to know what happens with your info when you reach out to us or visit our site. We'll keep it straightforward.

Who We Are

We're Pyrethorn Quest Architecture, based out of Vancouver. We design sustainable buildings and work with clients who care about the environment as much as we do. Our office is at 1247 Cordova Street West, Vancouver, BC V6C 3R1, Canada.

What Information We Collect

When you contact us or request our services, we typically collect:

• Your name and how to reach you (email, phone number)
• Project details you share with us
• Property information if you're looking at architectural services
• Any other stuff you voluntarily tell us about your project needs

Our website might also pick up basic technical info like your IP address, browser type, and which pages you looked at - pretty standard web stuff that helps us keep things running smoothly.

How We Use Your Information

We're not in the business of selling data or spamming people. Here's what we actually do with your info:

• Respond to your inquiries and discuss potential projects
• Provide architectural services and consulting you've requested
• Send project updates, drawings, and relevant documents
• Handle billing and administrative tasks
• Occasionally share news about our work if you've said that's cool with you
• Improve our website and services based on how people use them

How We Protect Your Data

We take reasonable precautions to keep your personal information secure. Our systems use standard security measures, and we limit access to your data to only those team members who need it to work on your project. That said, no internet transmission is 100% secure - we do our best but can't guarantee absolute security.

Sharing Your Information

We don't sell or rent your personal info to anyone. However, we might share it with:

• Consultants and contractors working on your project (engineers, builders, etc.)
• Professional advisors like our accountants or lawyers when necessary
• Regulatory bodies if required for permits and building approvals
• Legal authorities if we're legally obligated to do so

Anyone we share info with is expected to keep it confidential and use it only for the intended purpose.

Cookies and Tracking

Our website uses cookies - those little files that help the site remember your preferences and track basic analytics. Most browsers let you control cookies through their settings. If you disable them, some parts of our site might not work as smoothly, but you'll still be able to browse and contact us.

Your Rights

Under Canadian privacy law (specifically PIPEDA), you've got some rights regarding your personal information:

• You can ask what info we have about you
• You can request corrections if something's wrong
• You can ask us to delete your data (with some exceptions for stuff we legally need to keep)
• You can opt out of marketing communications anytime
• You can withdraw consent for us to use your info, though this might affect our ability to work with you

Just reach out to us at info@pyrethornquest.info if you want to exercise any of these rights.

How Long We Keep Your Data

We hold onto your information for as long as we're working together, plus whatever time is required by law (usually around 7 years for project files and financial records). After that, we securely dispose of it unless you've asked us to keep it longer for reference.

Third-Party Links

Our site might link to other websites - supplier catalogs, sustainability certification bodies, that sort of thing. We're not responsible for their privacy practices, so you'll want to check their policies if you're concerned.

Changes to This Policy

We might update this privacy policy from time to time as our practices evolve or laws change. We'll post any updates here with a new date at the top. If there's a major change, we'll probably send an email to let you know.

Questions or Concerns?

If you've got questions about how we handle your information, or if something doesn't sit right with you, please get in touch. We'd rather talk it through than have you worry.

Privacy Commissioner

If we can't resolve your privacy concerns, you've got the right to file a complaint with the Office of the Privacy Commissioner of Canada. We hope it doesn't come to that, but it's your right.